each time I have been here, Pat the man at the desk has always beenvery friendly, and also very thorough, about what my needs are... then I have talked with Dan the owner & the man that handles the shop side, he is very good at explaining what is wrong, how it happens & how it can be fixed, best of all my cars have all worked when I left, they are also honest I had a car that was more trouble than it was worth, they kindly warned me agains spending too much on repairs, I appreciate that as much as the good work. thank you all at Chico Auto care, BTW I have a Subaru not aToyota and they are great on that make too~!~