We are in the process of transferring from Southern California to Chico, with considerable travel back and forth at this time. My 2010 Lexus RX350 was due for a routine (every 5,000 miles) service and I simply could not work it out logistically to take it to my usual location in SoCal. We found CHICO CAR CARE, Independent Toyota Lexus Specialist on-line, saw that they were a Lexus certified facility; and, decided to give them a try. CHICO CAR CARE, Independent Toyota Lexus Specialist exceeded my expectations. They were extremely polite and professional at every point of contact, fit me in for an appointment quickly, and, even allowed me to leave my car over a long weekend while we were away. I would absolutely recommend CHICO CAR CARE, Independent Toyota Lexus Specialist.